Authors:

Kadek Indri Novita Sari Putri, I Nyoman Nurcaya

Abstract:

“This research has the objective to determine the effect of service quality dimensions on customer satisfaction and to determine which variables are dominant of the D & I customer satisfaction Skin Centre. The samples used in this study is accidental sampling, taken from the number of visits D & I Skin Center in 2011. The data were analyzed using SPSS 13.0 for Windows. Analysis of the data used is a confirmatory factor analysis and multiple linear regression analysis. Partial results showed significant effect between service quality (tangibles, reliability, responsiveness, assurance and empathy) to the D & I customer satisfaction Skin Centre. Keywords: Dimensions of Service Quality, Customer Satisfaction”

Keywords

Dimensions of Service Quality, Customer Satisfaction

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PDF:

https://jurnal.harianregional.com/manajemen/full-5463

Published

2013-07-23

How To Cite

PUTRI, Kadek Indri Novita Sari; NURCAYA, I Nyoman. Pengaruh Dimensi Kualitas Pelayanan Jasa Terhadap Kepuasan Pelanggan D&I Skin Centre Denpasar.E-Jurnal Manajemen, [S.l.], v. 2, n. 8, july 2013. ISSN 2302-8912. Available at: https://jurnal.harianregional.com/manajemen/id-5463. Date accessed: 28 Aug. 2025.

Citation Format

ABNT, APA, BibTeX, CBE, EndNote - EndNote format (Macintosh & Windows), MLA, ProCite - RIS format (Macintosh & Windows), RefWorks, Reference Manager - RIS format (Windows only), Turabian

Issue

Vol 2 No 8 (2013)

Section

Articles

Creative Commons License This work is licensed under a Creative Commons Attribution 4.0 International License