Authors:

MUHAMAD RIFAI, I PUTU EKA NILA KENCANA, DESAK PUTU EKA NILAKUSMAWATI

Abstract:

“Colleges as service providers must provide satisfaction to their students. At the concept of service, students as a group of consumers should get optimum service. The aim of this research is to determine the effect of the quality of academic services on student satisfaction at the Faculty of Mathematics and Natural Sciences, Udayana University during the Covid-19 pandemic. The analysis technique uses Partial Least Square Structural Equation Modeling (PLS-SEM). The results show that the dimensions of tangibles and empathy are proven to be significant, while dimensions of reliability, responsiveness, and assurance is not proven to significantly affect the quality of academic services. Increased the quality of academic services has proven to have a positive and significant effect on student satisfaction of FMIPA UNUD.”

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PDF:

https://jurnal.harianregional.com/mtk/full-87238

Published

2022-06-05

How To Cite

RIFAI, MUHAMAD; KENCANA, I PUTU EKA NILA; NILAKUSMAWATI, DESAK PUTU EKA. APAKAH MUTU LAYANAN AKADEMIK MEMENGARUHI KEPUASAN MAHASISWA FMIPA UNUD BELAJAR DI MASA PANDEMI.E-Jurnal Matematika, [S.l.], v. 11, n. 2, p. 140-145, june 2022. ISSN 2303-1751. Available at: https://jurnal.harianregional.com/mtk/id-87238. Date accessed: 04 May. 2024. doi:https://doi.org/10.24843/MTK.2022.v11.i02.p373.

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ABNT, APA, BibTeX, CBE, EndNote - EndNote format (Macintosh & Windows), MLA, ProCite - RIS format (Macintosh & Windows), RefWorks, Reference Manager - RIS format (Windows only), Turabian

Issue

Vol 11 No 2 (2022)

Section

Articles

Creative Commons License This work is licensed under a Creative Commons Attribution 4.0 International License