Authors:

Tjokorda Gede Indra Dharmawangsa Pemayun, Ida Bagus Sudiksa

Abstract:

“The purpose of this study was to determine the effect of service quality and customer value on customer satisfaction in the Veranda Cafe. This study used a qualitative research using surveys and questionnaires to 120 respondents. This study uses data analysis techniques of multiple linear regression. It was found that the variables of service quality and customer value and significant positive effect on customer satisfaction simultaneously at the Veranda Cafe. Furthermore, variable service quality and customer value and significant positive effect on customer satisfaction partially on the Veranda Café.”

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PDF:

https://jurnal.harianregional.com/manajemen/full-9997

Published

2014-12-10

How To Cite

DHARMAWANGSA PEMAYUN, Tjokorda Gede Indra; SUDIKSA, Ida Bagus. Pengaruh Kualitas Pelayanan dan Nilai Pelanggan Terhadap Kepuasan Pelanggan Pada Veranda Cafe.E-Jurnal Manajemen, [S.l.], v. 3, n. 12, dec. 2014. ISSN 2302-8912. Available at: https://jurnal.harianregional.com/manajemen/id-9997. Date accessed: 28 Aug. 2025.

Citation Format

ABNT, APA, BibTeX, CBE, EndNote - EndNote format (Macintosh & Windows), MLA, ProCite - RIS format (Macintosh & Windows), RefWorks, Reference Manager - RIS format (Windows only), Turabian

Issue

Vol 3 No 12 (2014)

Section

Articles

Creative Commons License This work is licensed under a Creative Commons Attribution 4.0 International License