Authors:

Anak Agung Ayu Ratih Permata Sari, I Nyoman Nurcaya

Abstract:

“The development of banking business has been growing rapidly. Customer satisfaction is an important thing that is maintained by the bank as it pertains to the success of a value of the service provided. The purpose determined the effects of servquals and customer value on customer satisfaction’s Bank BPD Bali Capem Unud. This study used a propotionate random sampling’s method, with a sample size of 100 respondents. This study found that a significant and positive effect on customer satisfaction between service quality and customer value. PT. Bank BPD Bali Capem Unud suggested to improve the qualities of serviced and value for its customers to be able to retain customers and strengthen their image. Keywords: service quality, customer value and customer satisfaction.”

Keywords

service quality, customer value and customer satisfaction.

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PDF:

https://jurnal.harianregional.com/manajemen/full-9368

Published

2014-10-13

How To Cite

SARI, Anak Agung Ayu Ratih Permata; NURCAYA, I Nyoman. Pengaruh Kualitas Pelayanan dan Nilai Nasabah Terhadap Kepuasan Nasabah Pada PT. Bank BPD Bali Capem Unud.E-Jurnal Manajemen, [S.l.], v. 3, n. 10, oct. 2014. ISSN 2302-8912. Available at: https://jurnal.harianregional.com/manajemen/id-9368. Date accessed: 08 Jul. 2024.

Citation Format

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Issue

Vol 3 No 10 (2014)

Section

Articles

Creative Commons License This work is licensed under a Creative Commons Attribution 4.0 International License