Authors:

Pipit Ingka Pratiwi, Ni Ketut Seminari

Abstract:

“His research has the objective to determine the effect of service quality on customer satisfaction and determine the dominant variables that affect customer satisfaction Metro Futsal. Analysis of the data used is a Method of Successive Internal (MSI) and multiple linear regression analysis. The results analysis coefficient of determination (R2) unknown amount of 0.779. It shows that 77.9% of variation changes the variable rise and fall of consumer satisfaction is influenced by the variable quality of service, while the remaining 22.1% is influenced by other variables not included in the model. The results of this study showed a significant effect simultaneously and partially between service quality on customer satisfaction Metro Futsal. Keyword: quality of service, customer satisfaction.”

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PDF:

https://jurnal.harianregional.com/manajemen/full-7801

Published

2014-06-05

How To Cite

PRATIWI, Pipit Ingka; SEMINARI, Ni Ketut. Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Metro Futsal Renon Denpasar.E-Jurnal Manajemen, [S.l.], v. 3, n. 6, june 2014. ISSN 2302-8912. Available at: https://jurnal.harianregional.com/manajemen/id-7801. Date accessed: 28 Aug. 2025.

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Issue

Vol 3 No 6 (2014)

Section

Articles

Creative Commons License This work is licensed under a Creative Commons Attribution 4.0 International License