Authors:

Ni Made Sinta Wedarini

Abstract:

“This study aimed to investigate the effect of product quality on customer satisfaction and loyalty TelkomFlexi. Data were collected from 120 customers Telkomflexi using purposive sampling method, and the data processed using the AMOS software analysis techniques Structural Equation Modelling (SEM). Research reveals there is a positive and significant correlation between the quality of the product to the customer satisfaction and loyalty Telkomflexi. Telkomflexi customer satisfaction has positive and significant impact on customer loyalty. Keywords : Product Quality, Customer Satisfaction, Customer Loyalty”

Keywords

: Product Quality, Customer Satisfaction, Customer Loyalty

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PDF:

https://jurnal.harianregional.com/manajemen/full-4776

Published

2013-05-03

How To Cite

WEDARINI, Ni Made Sinta. Pengaruh Kualitas Produk Terhadap Kepuasan dan Loyalitas Pelanggan TELKOM FLEXI.E-Jurnal Manajemen, [S.l.], v. 2, n. 5, may 2013. ISSN 2302-8912. Available at: https://jurnal.harianregional.com/manajemen/id-4776. Date accessed: 28 Aug. 2025.

Citation Format

ABNT, APA, BibTeX, CBE, EndNote - EndNote format (Macintosh & Windows), MLA, ProCite - RIS format (Macintosh & Windows), RefWorks, Reference Manager - RIS format (Windows only), Turabian

Issue

Vol 2 No 5 (2013)

Section

Articles

Creative Commons License This work is licensed under a Creative Commons Attribution 4.0 International License