Authors:

Made Mardhi Winata, Ni Wayan Ekawati

Abstract:

“This study aimed to determine the effect of the dimensions of service quality on customer satisfaction savings and loans co-operative civil township Bali governor’s office. The sample in this study using purposive sampling, processing data using SPSS 15.0 for Windows. The results obtained show that the effect of service quality dimensions simultaneously and partially on customer satisfaction savings and loans co-operative civil township Bali governor’s office. Keywords : direct evidence, reliability, responsiveness, assurance, empathy, customer satisfaction”

Keywords

: direct evidence, reliability, responsiveness, assurance, empathy, customer satisfaction

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PDF:

https://jurnal.harianregional.com/manajemen/full-4772

Published

2013-04-04

How To Cite

WINATA, Made Mardhi; EKAWATI, Ni Wayan. Pengaruh Dimensi Kualitas Layanan Terhadap Kepuasan Nasabah Simpan Pinjam.E-Jurnal Manajemen, [S.l.], v. 2, n. 4, apr. 2013. ISSN 2302-8912. Available at: https://jurnal.harianregional.com/manajemen/id-4772. Date accessed: 28 Aug. 2025.

Citation Format

ABNT, APA, BibTeX, CBE, EndNote - EndNote format (Macintosh & Windows), MLA, ProCite - RIS format (Macintosh & Windows), RefWorks, Reference Manager - RIS format (Windows only), Turabian

Issue

Vol 2 No 4 (2013)

Section

Articles

Creative Commons License This work is licensed under a Creative Commons Attribution 4.0 International License