Authors:

Philipus Novenando Mamang Weking, I Gusti Ngurah Wira Partha, Ida Bagus Alit Swamardika

Abstract:

“The need for goods is a major commodity for individuals, groups and agencies. Goods services are one of the main factors in managing user needs regarding goods repairs for a longer use. PT. Z Bali is a part company of PT. W Bali Group is specialized in goods service. Service delivery of goods has been assisted by an information system in the form of an application called E-Ticketing Service. The importance of using applications in services needs to be reviewed for evaluating the use of the E-Ticketing Service application information system. in this study, the standard use for performance evaluation process that is COBIT 5 framework where the chosen domain is the DSS domain (Delivery, Service, and Support). COBIT 5 can help in determining the needed requirement in the audit process. Based on the evaluation of the use of the E-Ticketing Service application, the capabilities obtained are Level 2 Managed. To improve the value of capabilities can be done by giving advice in the form of recommendations to increase the usability of E-Ticketing Service application services.”

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PDF:

https://jurnal.harianregional.com/ijeet/full-45601

Published

2019-01-15

How To Cite

MAMANG WEKING, Philipus Novenando; WIRA PARTHA, I Gusti Ngurah; ALIT SWAMARDIKA, Ida Bagus. Analysis of E-Ticketing Service Information System Application using COBIT 5 Framework.International Journal of Engineering and Emerging Technology, [S.l.], v. 3, n. 2, p. 41–44, jan. 2019. ISSN 2579-5988. Available at: https://jurnal.harianregional.com/ijeet/id-45601. Date accessed: 28 Aug. 2025.

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Issue

Vol 3 No 2 (2018): July - December

Section

Articles

Creative Commons License This work is licensed under a Creative Commons Attribution 4.0 International License