Authors:

Rahman Rahman, I Gusti Ayu Oka Suryawardani, Agung Suryawan Wiranatha

Abstract:

“The Sasak Sade Village is inhabited by a people from generation to generation. As a place that has been known and visited by many tourists, the management of the Sasak Sade Village offers traditional building house and daily activities of local people as tourist attractions. It is very important to have good quality services to increase revisit intention in the future. The purposes of this research were to determine service quality that influences tourist satisfactions and revisit intention in Sasak Sade Village. This study used 85 respondents of domestic tourists and a purposive sampling technique. The analysis used in this study was a structural equation modeling (SEM) by using Smart Partial Least Square (PLS) 3.0. This study tested two models namely outer model to predict the relationship between indicator and variable, and inner model to predict between two variables. The results of this research were: 1) the service quality significantly influenced the tourist satisfaction at the Sasak Sade Village; 2) the tourist satisfaction significantly influenced their revisit intention at the Sasak Sade Village; and 3) the service quality significantly influenced their revisit intention at the Sasak Sade Village. Keywords: Service Quality, Tourist Satisfaction, Revisit Intention”

Keywords

Service Quality, Tourist Satisfaction, Revisit Intention

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PDF:

https://jurnal.harianregional.com/eot/full-53751

Published

2019-10-11

How To Cite

RAHMAN, Rahman; SURYAWARDANI, I Gusti Ayu Oka; WIRANATHA, Agung Suryawan. The Influence of Services’ Quality on Intention to Revisit through Mediation of Satisfaction of Visitors at Sasak Sade Village, Central Lombok, West Nusa Tenggara.E-Journal of Tourism, [S.l.], p. 322-341, oct. 2019. ISSN 2407-392X. Available at: https://jurnal.harianregional.com/eot/id-53751. Date accessed: 28 Aug. 2025. doi:https://doi.org/10.24922/eot.v6i2.53751.

Citation Format

ABNT, APA, BibTeX, CBE, EndNote - EndNote format (Macintosh & Windows), MLA, ProCite - RIS format (Macintosh & Windows), RefWorks, Reference Manager - RIS format (Windows only), Turabian

Issue

Volume 6 Number 2 (September 2019)

Section

Articles

Creative Commons License This work is licensed under a Creative Commons Attribution 4.0 International License