Authors:

Grace Daniel Mulia, Komang Adi Sastra Wijaya, Putu Nomy Yasintha

Abstract:

“KPP Pratama Cileungsi is responsible for interacting and assisting taxpayers in E-filing their annual tax returns through electronic filing. E-Filing is established by the Decree of the Directorate General for Taxes No. Kep-88/PJ/2004, established by the Directorate General for Taxes No. Kep-88/PJ/2004. It’s one of the services we offer. File electronic tax returns for taxpayers online in real time. Time via the Internet and the DGT website or through a provider of tax filing services designated by the DGT. This study aims to analyze the application of the quality of electronic filing services provided by KPP Pratama Cileungsi to taxpayers when submitting annual SPTs. This analysis references Parasuraman and Berry’s (2011) five indicators expressed through their theory. The five metrics are Tangibles, Realibility, Responsiveness, Assurance, and Empathy. As a result of this discovery, KPP Pratama Cileungsi still has some indicators flawed when implementing the electronic filing service. Keywords : service quality, E-Filing, KPP Pratama Cileungsi”

Keywords

: service quality, E-Filing, KPP Pratama Cileungsi

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PDF:

https://jurnal.harianregional.com/citizen/full-97758

Published

2023-01-31

How To Cite

MULIA, Grace Daniel; WIJAYA, Komang Adi Sastra; YASINTHA, Putu Nomy. Penerapan Kualitas Pelayanan E-Filing Wajib Pajak dalam Penyampaian SPT-Tahunan (Studi Kasus KPP Pratama Cileungsi).CITIZEN CHARTER, [S.l.], v. 2, n. 2, p. 252-259, jan. 2023. Available at: https://jurnal.harianregional.com/citizen/id-97758. Date accessed: 28 Aug. 2025.

Citation Format

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Issue

Vol 2 No 2 (2022): Administrasi Publik 2022

Section

Articles

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