Authors:

Ni Putu Giri Asih, Kadek Wiwin Dwi Wismayanti, Ni Wayan Supriliyani

Abstract:

“During the Covid-19 pandemic, the Gianyar Regency Population and Civil Registry Office received many complaints from service users. Therefore, it is necessary to measure the quality of public services to assess the quality of public services at the Gianyar Regency Population and Civil Registry Office during the COVID-19 pandemic. This study uses a qualitative research type with a descriptive approach. This study uses the theory of service quality measurement according to Zeithaml, Berry, and Parasuraman in Hardiyansyah which includes five dimensions, namely tangibles, reliability, responsiveness, assurance, and empathy. The results showed that the quality of public services at the Gianyar Regency Population and Civil Registration Service during the COVID-19 pandemic was still not running optimally. Based on the results of the study, the researcher provides recommendations, including adding support for health protocol infrastructure, increasing direct supervision of employee performance, and optimizing the provision of online services. Keywords: Public Service, Quality of Public Service, Department of Population and Civil Registry of Gianyar Regency”

Keywords

Public Service, Quality of Public Service, Department of Population and Civil Registry of Gianyar Regency

Downloads:

Download data is not yet available.

References

References Not Available

PDF:

https://jurnal.harianregional.com/citizen/full-97748

Published

2023-01-31

How To Cite

ASIH, Ni Putu Giri; WISMAYANTI, Kadek Wiwin Dwi; SUPRILIYANI, Ni Wayan. KUALITAS PELAYANAN PUBLIK DI DISDUKCAPIL KABUPATEN GIANYAR PADA MASA PANDEMI CORONAVIRUS DISEASE 2019 (COVID-19).CITIZEN CHARTER, [S.l.], v. 2, n. 2, p. 198-204, jan. 2023. Available at: https://jurnal.harianregional.com/citizen/id-97748. Date accessed: 02 Jun. 2025.

Citation Format

ABNT, APA, BibTeX, CBE, EndNote - EndNote format (Macintosh & Windows), MLA, ProCite - RIS format (Macintosh & Windows), RefWorks, Reference Manager - RIS format (Windows only), Turabian

Issue

Vol 2 No 2 (2022): Administrasi Publik 2022

Section

Articles

Creative Commons License This work is licensed under a Creative Commons Attribution 4.0 International License