Authors:

Pascoal Barros Doutel, Putu Nomy Yasintha, Kadek Wiwin Dwi Wismayanti

Abstract:

“The Government of Timor-Leste, through the Ministry of Justice (Ministério da Justiça), as one of the main functions of the government, is to provide the publishing service of the Bilhette de Identidade. However, in its implementation there are still some problems, such as technical problems related to the use of infrastructure that hampers services to procedural problems. The purpose of this study was to determine the effectiveness of services by using the theory of effectiveness according to Duncan. The study used a qualitative descriptive method. The results of the study show that effectiveness has not been maximally achieved, especially on the integration indicators. Meanwhile, the indicators for achieving goals and adaptation have met the criteria for determining service effectiveness. Keywords: Effectiveness, Service, Bilhette de Identidade”

Keywords

Effectiveness, Service, Bilhette de Identidade

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PDF:

https://jurnal.harianregional.com/citizen/full-79998

Published

2021-11-22

How To Cite

DOUTEL, Pascoal Barros; YASINTHA, Putu Nomy; DWI WISMAYANTI, Kadek Wiwin. Efektivitas Pelayanan Publik Dalam Pembuatan Kartu Identitas Penduduk Bilhete De Identidade ( BI) Di Kantor Justica Dili Timor- Leste.CITIZEN CHARTER, [S.l.], v. 1, n. 01, p. 16-28, nov. 2021. Available at: https://jurnal.harianregional.com/citizen/id-79998. Date accessed: 28 Aug. 2025.

Citation Format

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Issue

Vol 1 No 01 (2021): Administrasi Publik 2021

Section

Articles

Creative Commons License This work is licensed under a Creative Commons Attribution 4.0 International License