Authors:

I Gusti Ayu Tri Bhuwana Dewi, I Gusti Ayu Made Asri Dwija Putri

Abstract:

“Total Quality Management (TQM) is a modern management concept that seeks to provide an appropriate response to existing changes. The purpose of this study was to determine the effect of aspects on TQM, namely focus on customers, obsession with quality, continuous improvement and employee involvement and empowerment on the managerial performance of tourism OC. Respondents in this study were all employees of 8 tourism otobus companies in Denpasar that were determined by the non-probability sampling method, namely saturated sampling. Data collection is done by questionnaire with data analysis techniques, namely multiple linear regression. Based on the results of the analysis shows aspects of TQM namely customer focus, obsession with quality, continuous improvement and employee involvement and empowerment have a positive and significant effect on managerial performance on tourism OCs in Denpasar. Keywords: Organizational Theory; Total Quality Management; Managerial Performance.”

Keywords

Organizational Theory; Total Quality Management; Managerial Performance.

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https://jurnal.harianregional.com/akuntansi/full-59569

Published

2020-10-27

How To Cite

TRI BHUWANA DEWI, I Gusti Ayu; PUTRI, I Gusti Ayu Made Asri Dwija. Pengaruh Implementasi Total Quality Management pada Kinerja Manajerial Perusahaan Otobus Pariwisata di Kota Denpasar.E-Jurnal Akuntansi, [S.l.], v. 30, n. 10, p. 2487 - 2499, oct. 2020. ISSN 2302-8556. Available at: https://jurnal.harianregional.com/akuntansi/id-59569. Date accessed: 28 Aug. 2025. doi:https://doi.org/10.24843/EJA.2020.v30.i10.p04.

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Issue

Vol 30 No 10 (2020)

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Articles

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