Authors:

Wulan Sepvita Sari, Ni Ketut Rasmini

Abstract:

“Satisfaction of taxpayer is representation from harmony betweenthe expectations of the taxpayer and the results obtained from the existence of an taxation system. The issueabout service quality of electronic system of taxation is not maximized, allegedlyone of the factors cause dissatisfaction taxpayers while meeting tax obligations. Tax obligations are not fulfilled will be led to declining tax revenues. This Research has purpose to insvestigate the influence of service quality electronic systems of taxation and tax employee competencies in satisfaction WP OP in KPP Pratama Denpasar Timur. The total sample are 100 respondents, method to determine sample isusing accidental sampling. The data collection method is using questionnaire. Mechanical analysis of data used is multiple linear regression. Outcome from this research is that the service quality of the electronic system oftaxation and tax employee competencies are significant positive effect to the satisfaction of the WP OP.”

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PDF:

https://jurnal.harianregional.com/akuntansi/full-25466

Published

2017-03-15

How To Cite

SARI, Wulan Sepvita; RASMINI, Ni Ketut. PENGARUH KUALITAS PELAYANAN SISTEM ELEKTRONIK PERPAJAKAN DAN KOMPETENSI PEGAWAI PAJAK PADA KEPUASAN WAJIB PAJAK.E-Jurnal Akuntansi, [S.l.], v. 18, n. 3, p. 2000-2027, mar. 2017. ISSN 2302-8556. Available at: https://jurnal.harianregional.com/akuntansi/id-25466. Date accessed: 28 Aug. 2025.

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Issue

Vol 18 No 3 (2017)

Section

Articles

Creative Commons License This work is licensed under a Creative Commons Attribution 4.0 International License