Authors:

Jimmy Yan Eka Tampubolon, I.G.N. Putra Suryanata

Abstract:

“This research aims to find out and examine intensely how passenger perceived quality service of baggage handling at I GUSTI NGURAH RAI AIRPORT. This research used qualitative method with research subject namely Passenger of International I Gusti Ngurah Rai Airport. Data’s collection technique was performed with in-depth interview. The researcher used Zeithaml and Bitner servqual technique theory. The result of data analysis in this research indicates that the service quality of the baggage handling system (BHS) in the tangible aspect is considered quite good, but in the aspects of reliability, responsiveness, assurance, and empathy, it requires to enhance customer satisfaction in order to improve quality service at I Gusti Ngurah Rai Airport”

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PDF:

https://jurnal.harianregional.com/eeb/full-76590

Published

2022-04-30

How To Cite

EKA TAMPUBOLON, Jimmy Yan; SURYANATA, I.G.N. Putra. INOVASI BAGGAGE HANDLING SYSTEM DI BANDAR UDARA INTERNASIONAL I GUSTI NGURAH RAI BALI.E-Jurnal Ekonomi dan Bisnis Universitas Udayana, [S.l.], p. 412-421, apr. 2022. ISSN 2337-3067. Available at: https://ojs.unud.ac.id/index.php/EEB/article/view/76590. Date accessed: 28 Aug. 2025. doi:https://doi.org/10.24843/EEB.2022.v11.i04.p03.

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ABNT, APA, BibTeX, CBE, EndNote - EndNote format (Macintosh & Windows), MLA, ProCite - RIS format (Macintosh & Windows), RefWorks, Reference Manager - RIS format (Windows only), Turabian

Issue

VOLUME.11.NO.04.TAHUN.2022

Section

Articles

Creative Commons License This work is licensed under a Creative Commons Attribution 4.0 International License