Authors:

Putu Budi Cahyadi, I Made Wardana, I Ketut Nurcahya

Abstract:

“The research aimed to examine the influence of service quality on satisfaction, trust, and WoM customers of PT. Bank BPD Bali Karangasem branch. Respondents were 180 people, with the criteria that the customer has a savings account or a credit. Sampling was conducted in two stages, by combining purposive sampling with convenience sampling. Structural Equation Model (SEM) is used as an analytical technique, in combination with the use of AMOS applications and SPSS. AMOS Text Output indicates that the influence of service quality on satisfaction, satisfaction to trust, satisfaction with WOM, as well as the trust of the WOM, is positive and significant.Keywords: wom, satisfaction, trust, quality of service”

Keywords

wom, satisfaction, trust, quality of service

Downloads:

Download data is not yet available.

References

References Not Available

PDF:

https://jurnal.harianregional.com/eeb/full-7550

Published

2014-01-16

How To Cite

CAHYADI, Putu Budi; WARDANA, I Made; NURCAHYA, I Ketut. PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN, TRUST, DAN WORD OF MOUTH PADA PT. BANK BPD BALI CABANG KARANGASEM.E-Jurnal Ekonomi dan Bisnis Universitas Udayana, [S.l.], jan. 2014. ISSN 2337-3067. Available at: https://ojs.unud.ac.id/index.php/EEB/article/view/7550. Date accessed: 02 Jun. 2025.

Citation Format

ABNT, APA, BibTeX, CBE, EndNote - EndNote format (Macintosh & Windows), MLA, ProCite - RIS format (Macintosh & Windows), RefWorks, Reference Manager - RIS format (Windows only), Turabian

Issue

VOLUME.03.N0.02.TAHUN 2014

Section

Articles

Creative Commons License This work is licensed under a Creative Commons Attribution 4.0 International License