Authors:

Roslina Lali Wuda, Ni Wayan Sri Suprapti

Abstract:

“The ability to provide good quality of service to meet patient exspatation is a important strategy in achieving competitive advantage. Pleasant experienciae will relatives and acquaintances. This research aims to study the effect of service quality onssatisfaction and word of mouth of hospitalized patients of Hospilized Guido Valadares in Dili Timor Leste. The population of this study is all patiens who had undargone in patient at hospitalized Guido Valadares in Dili Timor Leste. The method of collecting data was porposive sampling. The number of respondents were 150 respondents. The data was analized by using path analisis. The population of this study is all patiens who had undargone in patient at hospitalized Guido Valadares in Dili Timor Leste. The method of collecting data was porposive sampling. The number of respondents were 150 respondents. The data was analized by using path analisis. The resultsof this study reveal that 1) Quality of service has positive and significant impact on satisfaction. 2) Quality of service has positive and significant impact on WOM. 3) satisfaction has positive and significant impact on WOM.”

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PDF:

https://jurnal.harianregional.com/eeb/full-35915

Published

2017-12-20

How To Cite

WUDA, Roslina Lali; SRI SUPRAPTI, Ni Wayan. PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN DAN WORD OF MOUTH PADA HOSPITAL NASIONAL GUIDO VALADARES DILI TIMOR LESTE.E-Jurnal Ekonomi dan Bisnis Universitas Udayana, [S.l.], p. 3887-3916, dec. 2017. ISSN 2337-3067. Available at: https://ojs.unud.ac.id/index.php/EEB/article/view/35915. Date accessed: 28 Aug. 2025. doi:https://doi.org/10.24843/EEB.2017.v06.i11.p06.

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ABNT, APA, BibTeX, CBE, EndNote - EndNote format (Macintosh & Windows), MLA, ProCite - RIS format (Macintosh & Windows), RefWorks, Reference Manager - RIS format (Windows only), Turabian

Issue

VOLUME.06.NO.11.TAHUN 2017

Section

Articles

Creative Commons License This work is licensed under a Creative Commons Attribution 4.0 International License