Authors:

Avia Enggartyasti, Rezzy Eko Caraka

Abstract:

“Total Management System or Total Quality Management (TQM) is a management system that focuses on the Customer by involving all levels of employees in upgrading or continuous improvement. Total Quality Management used data and effective communication to integrate his discipline into the culture and quality of company activities. In short, Total Quality Management (TQM) is a management approach to achieve long-term success through customer satisfaction. This study had two objectives. The first objective was to examine challenges when implementing TQM in public organisations. The second objective was to argues that TQM brings good implications to public services to enhance service quality.”

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PDF:

https://jurnal.harianregional.com/eeb/full-30293

Published

2017-09-08

How To Cite

ENGGARTYASTI, Avia; CARAKA, Rezzy Eko. A Preview of Total Quality Management (TQM) in Public Services.E-Jurnal Ekonomi dan Bisnis Universitas Udayana, [S.l.], p. 3285-3290, sep. 2017. ISSN 2337-3067. Available at: https://ojs.unud.ac.id/index.php/EEB/article/view/30293. Date accessed: 08 Jul. 2024. doi:https://doi.org/10.24843/EEB.2017.v06.i09.p04.

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ABNT, APA, BibTeX, CBE, EndNote - EndNote format (Macintosh & Windows), MLA, ProCite - RIS format (Macintosh & Windows), RefWorks, Reference Manager - RIS format (Windows only), Turabian

Issue

VOLUME.06.NO.09.TAHUN 2017

Section

Articles

Creative Commons License This work is licensed under a Creative Commons Attribution 4.0 International License